Warranty

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ENERTEC WINDOW SYSTEMS INC.
MANUFACTURER WARRANTY
for UPVC Vinyl Window
(Fully transferable warranty)

LIFETIME WARRANTY ON WHITE VINYL FRAME AND VINYL SASH
Enertec Windows are warranted against such defects in material that might result in blistering, peeling, flaking, corroding and fading of the frame or sash members for the lifetime of the product from the date of installation.

PAINTED VINYL FRAMES AND SASHES
15 year warranty on painted frames and sashes are warranted against such defects in material and workmanship that might result from paint peeling, flaking, cracking and major discolouration for a period of 15 (15) years that is not caused by exposure to sunlight, heat or noxious or abrasive materials.

10 YEAR WARRANTY ON INSULATING GLASS
Enertec warrants that the insulating glass in the windows where there will not be an obvious obstruction of vision, which is the result of film formation or dust collection between the panes of glass surfaces for the life of the window in accordance with all terms specified in this warranty. Labour and transportation are not included. Glass breakage of any kind is not covered.

10 YEAR WARRANTY ON HARDWARE
Enertec warrants that the hardware shall remain in good operational condition from date of installation, for crank mechanisms on casement and awning windows, over tightening of the mechanism will cause pre-mature failure and is not covered under this warranty.

30 DAY WARRANTY ON SCREENS
Punctures and tears in screens are covered for thirty (30) days. Parts will be provided at no cost. Labour and transportation are not included.

EXCLUSIONS FROM WARRANTY COVERAGE
Damages resulting from the following are excluded from coverage under this Warranty:

  1. Exposure to harmful pollutants, the corrosion of non-vinyl products or components due to the close proximity to coastal areas, excessive thermal or physical stress and/or high humidity levels such as but not limited to improper storage.
  2. Any damage to the window or window components due to the settlement of building structure.
  3. Any damage caused by wind, hail, lightning or other incident of weather, deemed as an act of God.
  4. Minor imperfections in windows and doors that do not affect the product’s structural integrity or obscure vision.
  5. Any window which has been repaired or modified by any person other than a factory-trained Service Technician or
    authorized Enertec representative or any Non-Enertec add-on or replacement parts added to the Window(s).
  6. Any defect, malfunction or failure to perform, which has occurred because of unreasonable use, improper application or the failure to perform reasonable or necessary maintenance.
  7. If products with visible defect(s) after goods have been picked up or delivered and are installed with such defects, but not limited to scratches, dents, and cracks and/or damaged components without notifying Enertec prior to installation.
  8. Condensation on windows, which may occur as a natural result of humidity within the house or building area. Please refer to: http://oee.nrcan.gc.ca/ for condensation prevention tips.

INSTALLATION LIABILITIES
Enertec is responsible solely for the manufactured product. All installation related claims should be directed to the Distributer/Dealer/Installer. Enertec will not be responsible for claims arising between the Distributer/ Dealer/Installer and their customers.

WARRANTY LIMITATIONS
Enertec’s liability is limited solely and exclusively to repair or replace and to substitute parts, at the discretion of Enertec, and under no circumstances will Enertec be liable for incidental or consequential charges, such as, but not limited to, labour costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense. This Warranty will be deemed null and void if the owner/purchaser modifies or otherwise alters in any way the product after installation without the written consent of Enertec, if the product is used for a purpose not intended, or otherwise outside the accepted and advised use and if harmful cleaning solutions and abrasive compounds are used. Labor and transportation associated with the removal or reinstallation is not covered under this warranty.

QUALITY STANDARDS
All Enertec products are manufactured according to Enertec standard manufacturing tolerances. With quality construction, committed staff and technology we ensure the best possible products and service available.

GENERAL TERMS AND CONDITIONS
The Warranty stipulated in this document is the only warranty applicable to Enertec windows and is granted in lieu of any warranties otherwise implied by law or equity and no such warranties shall apply to the Enertec Warranty.

*THIS VINYL WINDOW GLASS WARRANTY IS EFFECTIVE MAY 1, 2022 AND APPLIES ONLY TO WINDOWS INVOICED AFTER THAT.

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